Frequently Asked Questions
Each album or audio program has sound clips available for each track so you can preview the selection. The audio samples are listed by song or program title, on the product page for each album, just below the description of the album.
To listen, click on the small arrow button to the left of each track name. The arrow in the button will change to a "pause" symbol while the track plays through your computer"s speakers. Use your computer's main volume control to adjust the playback level. To pause the sound, click the same button again.
To listen to a different selection, pause the current track first before starting the next one, so they don't both play at the same time. The music player requires Adobe's Flash Player plug-in. You can get the plugin and easy installation instructions for no charge at Adobe's Flash Player free download page. If you do not have the most recent version, version 8 or later can be used.
No. We respect your privacy. We will not share, sell or trade any of your personal information with anyone.
Sequoia Records uses the GeoTrust security certificate to provide SSL encryption. You can verify the security status by clicking the GeoTrust logo that appears in the lower right hand corner of every page. Transactions are processed through leading secure payment gateway Authorize.net, used by than 220,000 merchants to process more than 1 billion payments per year worldwide. We use the Miva Merchant shopping cart system that has been certified by Authorize.Net according to their rigid performance and security standards. Authorize.net security standards can be verified by clicking their logo that appears in the lower left-hand corner of every page.
All orders are processed and shipped within 2 business days.
Free shipping offer: If you place your order while this offer is in effect, and your order totals more than $100.00 before sales tax, you will not be charged for the cost of standard ground shipping. Express shipping charges will apply if requested. This is a limited time offer and subject to change without notice. For more information about shipping, visit our shipping information page.
7.75% sales tax is charged if you live in California. There is no sales tax if you live in any other state.
Yes, we can ship to P.O. Boxes, but only by US Mail. Express shipments can not be shipped to P.O. Boxes To ship to a PO Box, choose standard ground shipping when you place your order. Your package will be sent by Air Mail at no extra charge.
Yes. for Canada, orders are shipping by Air Mail, and elsewhere outside the USA, orders are sent by Air Parcel Post.
For fastest service, contact us by email and include your order number, name and address. Or call us at 1-800-524-5513.
With MasterCard and Visa, it is the last three digits printed on the signature panel on the back of your credit card. For American Express, it is the four digits printed (not embossed) above and to the right of your account number on the front of the card. The verification number is a security measure to help protect your credit card information.
Sequoia Records will not sell or rent your email address to anyone for any reason.
Sequoia Records started in 1982. We have offices in Encinitas, California and Sebastopol, California. Our warehouse is in Ashland, Oregon.
Yes. We offer our Peace of Mind Lifetime Guarantee. If at any time you are not with your purchase for any reason, you can return it for an exchange or refund (not including shipping costs).
Before returning your purchase, please email us for complete instructions.
You can place orders 24 hours a day by calling 1-800-524-5513. You can also place orders by fax at 1-800-488-8710.
We accept Visa, Mastercard and American Express. You can also pay by check by mailing your order to:
Yes. We will send you an email with order confirmation within 24 hours. When your order includes MP3 album downloads, your email confirmation will include a direct link for retrieving the downloads.
To cancel or change your order, email us at email@example.com or call us at 1-800-524-5513.
Your shopping cart is saved for 24 hours from the time you place any item in the cart and is accessible only from the same computer on which you added those items to the cart.
At this time, none of the music we offer is available on sheet music. We may offer this in the future. To stay updated about new products like this, join our monthly email newsletter.
Can I receive discount pricing for a large order for gift-giving or for business-gift incentive programs?
Yes, we are pleased to accommodate your needs for reduced pricing on larger orders for business-gift incentive programs. Please contact us by email or call us at 1-800-778-8777.
Selected Sequoia Records CDs are available in some Borders Books & Music, Barnes & Noble, independent record stores and in thousands of book and gift stores in the US and all over the world. You will find the most complete selection of albums on the Sequoia Records website. Online you can also find our entire catalog of CDs on Amazon.com, and most other major online music retailers. You can purchase downloads of any of our albums or songs at iTunes.com, Rhapsody.com, eMusic.com, Napster.com, Findbliss.com and Walmart.com.
Yes, please see our Sequoia news page for current tour information.
If you have music you would like us to hear, you are welcome to email us; please include a link to songs on your website, facebook or myspace page.
Retailers are welcome to purchase directly from Sequoia Records, or from our many distributors in the USA and worldwide. Please contact us at firstname.lastname@example.org or call us at 1-800-778-8777 for more information.