Request Help by Email

If you are having difficulty with your MP3 download albums, the fastest way to solve the problem is to review the downloads help pages here on the website.

Choose the help page for the type of computer you are using:

If you don't find the information you need on the downloads help pages, then email us at:

IMPORTANT: include the detailed information listed below. We will reply within one business day with instructions on how you can complete your downloads and access your music.


Include all of this information in your email - these details are needed to find the solution.

  • Your Name
  • Your Email address
  • Order Number
  • Version of Windows or Mac OS
  • Type of Browser (IE7, IE8, Firefox, Safari, etc)
  • Describe in detail. Use as many words as you need to explain clearly.
  • If there were any error messages, include the full text of the messages here.

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