Request Help by Email

If you are having difficulty with your MP3 download albums, the fastest way to solve the problem is to review the downloads help pages here on the website.

Choose the help page for the type of computer you are using:

If you don't find the information you need on the downloads help pages, then fill out the form below to request support by email. We will reply within one business day with instructions on how you can complete your downloads and access your music.


Fill out all fields of this form.

Complete information is needed to find the solution.


Email address:

Confirm email:

Order Number:


Version of Windows or Mac OS:

Type of Browser
(IE7, IE8, Firefox, Safari, etc):

Internet Connection
(cable, DSL, dial-up, etc):

What is the problem?

Please describe in detail. Use as many words as you need to explain clearly.

If there were any error messages, include the full text of the messages here:

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