Looking for help? You've come to the right place. Find the answers you seek in the sections below or in the list to the left; or contact us directly by telephone or email.
This is the best way to reach us. Contact us by email regarding your order, our products, problems with downloading or any other questions you may have.
TELEPHONE AND MAILING ADDRESS
Customer Service Voicemail:
Call only if you have emailed us and did not receive a response. We answer all emails but sometimes spam filters can keep you from receiving them. We are sorry but we are unable to answer phone messages about any other issues. Please contact us by email instead (click here) and we will respond within one business day.
RETURNS AND EXCHANGES
When you order from Sequoia Records, you are protected by our Peace of Mind Guarantee.
If you wish to return or exchange a product you have purchased from us, or if you need a replacement for a defective product, please email us for instructions. Include details of your request along with your name, address, telephone and email address. We will reply within one business day with information about how to return your items for refund, replacement or exchange.
If you need to return a defective item for replacement, we will pay for the shipping of the replacement item back to you.
MP3 ALBUM DOWNLOADS
For questions about downloading your MP3 Album purchases, please refer to our Downloads Help and FAQ page. If you have an issue that is not resolved by the information on that page, please email us with your question.