Customer Service

Looking for help? You've come to the right place. Find the answers you seek in the sections below or in the list to the left; or contact us directly by telephone or email.

EMAIL US

Your comments and your shopping experience are important to us. Contact us by email regarding your order, our products, or any other questions you may have.

TELEPHONE AND MAILING ADDRESS

Order by phone 24 hours-a-day:

1-800-524-5513

Order by fax:

1-800-488-8710

Customer Service:
M-F, 9am-5pm PT

1-800-778-8777

From outside the USA, phone:
M-F, 9am-5pm PT

1-626-813-9900

From outside the USA, fax:

1-626-737-1124

Order by mail:

Sequoia Records
POB 460, Dept W10
Cardiff-By-The-Sea
CA 92007 USA

RETURNS AND EXCHANGES

When you order from Sequoia Records, you are protected by our Peace of Mind Guarantee.

If you wish to return or exchange a product you have purchased from us, or if you need a replacement for a defective product, please email us for instructions. Include details of your request along with your name, address, telephone and email address. We will reply within one business day with information about how to return your items for refund, replacement or exchange.

If you need to return a defective item for replacement, we will pay for the shipping of the replacement item back to you.

MP3 ALBUM DOWNLOADS

For questions about downloading your MP3 Album purchases, please refer to our Downloads Help and FAQ page. If you have an issue that is not resolved by the information on that page, please email us with your question.

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