Customer Service

Looking for help? You've come to the right place. Find the answers you seek in the sections below or in the list to the left; or contact us directly by telephone or email.

PRINTED CATALOGS

In order to reduce our environmental footprint, we no longer offer printed catalogs. Please use our website to browse our catalog of albums instead. Thanks for your understanding.

EMAIL US

The fastest way to receive Customer Service is by email: Contact us by email using this link -- about your order, our products, help with downloading or any other questions you may have.

OTHER WAYS TO ORDER

The website is the fastest way to receive your order. If you prefer to order in writing, you can send your order by email using this link or by mail: Sequoia Records, 708 Gravenstein Hwy North, Suite 240, Sebastopol, CA 95472 USA

RETURNS AND EXCHANGES

When you order from Sequoia Records, you are protected by our Peace of Mind Guarantee.
If you wish to return or exchange a product you have purchased from us, or if you need a replacement for a defective product, please email us for instructions using this form. Include details of your request along with your name, address, telephone and email address. We will reply within one business day with information about how to return your items for refund, replacement or exchange.
If you need to return a defective item for replacement, we will pay for the shipping of the replacement item back to you.

MP3 ALBUM DOWNLOADS

For questions about downloading your MP3 Album purchases, please refer to our Downloads Help and FAQ page. If you have an issue that is not resolved by the information on that page, please use this form to email us your question.

ADDITIONAL INFORMATION

We do not accept phone orders. You can order using the website, fax, postal mail, or by email using this form. We answer all emails but sometimes spam filters can keep you from receiving them. Call only if you have emailed us and did not receive a response. If you want to call, you can leave a voicemail at out 24-hour virtual answering service number, 1-707-820-7406.

We will return your call within two business days. However if you are calling to place a phone order we will not be able to take your order. To place an order use the website, fax us at 1-760-557-1511 or by mail:
Sequoia Records, 708 Gravenstein Hwy North, Suite 54, Sebastopol, CA 95472 USA

on our home page