Looking for help? You've come to the right place. Find the answers you seek in the sections below or in the list to the left; or contact us directly by telephone or email.
In order to reduce our environmental footprint, we no longer offer printed catalogs. Please use our website to browse our catalog of albums instead. Thanks for your understanding.
The fastest way to receive Customer Service is by email: Contact us by email using this form -- about your order, our products, help with downloading or any other questions you may have.
OTHER WAYS TO ORDER
The website is the fastest way to receive your order. If you prefer to order in writing, you can send your order by fax to 1-760-557-1511 or by mail: Sequoia Records, 708 Gravenstein Hwy North, Suite 54, Sebastopol, CA 95472 USA
RETURNS AND EXCHANGES
When you order from Sequoia Records, you are protected by our Peace of Mind Guarantee.
MP3 ALBUM DOWNLOADS
For questions about downloading your MP3 Album purchases, please refer to our Downloads Help and FAQ page. If you have an issue that is not resolved by the information on that page, please use this form to email us your question.
We do not accept phone orders. You can order using the website, fax, postal mail, or by email using this form. We answer all emails but sometimes spam filters can keep you from receiving them. Call only if you have emailed us and did not receive a response. If you want to call, you can leave a voicemail at out 24-hour virtual answering service number, 1-707-820-7406.